Refund policy

COCOAIRE REFUND & RETURN POLICY

Due to the perishable and made-to-order nature of our products, all sales are final once an order has been completed, picked up, or delivered.

COCOAIRE does not accept returns or exchanges of food products.

Refunds will not be issued for:

• Personal taste preferences
• Handmade color or design variations
• Minor differences from photographs or inspiration images
• Damage occurring after pickup or successful delivery
• Failure to follow storage and care instructions
• Incorrect information provided by the customer
• Missed pickup or delivery arrangements
• Products left unattended after delivery
• Design details approved before production
• Failure to consume products within the recommended freshness period

If COCOAIRE makes a confirmed error or a product is materially defective at the time of receipt, an appropriate resolution may include replacement, store credit, partial refund, or refund at COCOAIRE’s discretion.

Approval of a resolution does not constitute an admission of liability.